Terms & Conditions

Booking & Deposit

When you book with 24Hr Mobile Tyres Kent, we ask for a small deposit to hold your slot. You can book by phone or WhatsApp. Your appointment is only confirmed once we receive your deposit.
Here is what your deposit covers:

  • We order and hold the right tyres just for you
  • Scheduling of a mobile technician
  • We plan the travel route so we arrive on time

Non-Refundable Deposit

Please note that all deposits paid to 24Hr Mobile Tyres Kent are strictly non-refundable under any circumstances once a booking is confirmed.
This includes situations such as:

  • You cancel your appointment
  • No-shows or missed appointments
  • You gave us the wrong tyre size or car details
  • You change your mind after booking

The deposit helps us cover the cost of ordering your tyres, booking a technician, and setting up your appointment.

Fitted & Used Tyres

Once a tyre has been fitted to your vehicle or used in any way, it is considered sold and is strictly non-refundable. We cannot accept returns, exchanges, or issue refunds on any tyre that has been mounted, driven on, or used.

Rescheduling Policy

We understand plans can change.

  • You must give us at least 24 hours’ notice to move your appointment
  • Deposits may be transferred to a new appointment at our discretion
  • The new date will depend on what slots are free in your area

Requests made with less than 24 hours’ notice may result in loss of deposit.

Missed Appointments

Our technician will travel to your location at the time we agreed. If we turn up and you are not there, we cannot reach you, or your car is not accessible:

  • Your booking will be marked as a no-show
  • Your deposit will not be refunded
  • You will need to pay a new deposit to book again

Customer Responsibility

To make sure we can get the job done quickly and safely, please check the following before we arrive:

  • Make sure you give us the correct tyre size and car details when you book
  • The vehicle is in a safe and accessible location
  • Leave enough space around your car for our technician to work

If we cannot do the job because of something on your end, we may have to cancel and keep the deposit.

Circumstances Outside Our Control

Sometimes things happen that we cannot plan for (bad weather, heavy traffic, a van breaking down, or a problem with our tyre supply). In these rare cases, 24Hr Mobile Tyres Kent reserves the right to:

  • Reschedule your appointment
  • Provide a full refund of the deposit if the job cannot be completed

Agreement to Terms

By paying a deposit, you confirm that you have read, understood, and agreed to these Terms & Conditions.